Return & Exchange Policy
At CLAQURA, we want you to feel confident and comfortable with every purchase. If your order doesn’t meet your expectations, we’re here to help with a simple and transparent return process.
Customers may request a return or exchange within 30 days of receiving their order. Refunds will be issued to the original payment method used at checkout.
Please ensure that your shipping information, including your name, address, and phone number, is accurate before placing your order. CLAQURA is not responsible for delays or lost packages caused by incorrect delivery information.
1. Order Cancellation
If you wish to cancel your order, please contact our customer support team within 6 hours after placing your order and before shipment.
Once your order has been shipped, we are unable to cancel it. Thank you for your understanding.
2. Return & Exchange Conditions
To be eligible for a return or exchange:
- Items must be returned within 30 days of delivery
- Items must be unworn, unused, and in original condition
- Items must include original packaging and tags
- Items must not have stains, damage, alterations, or signs of wear
- Return shipments must use a trackable shipping method
Please note:
- Returns can only be accepted from the original shipping country.
- Orders shipped to the United States must be returned from within the United States.
Items that do not meet these conditions may be refused or subject to a restocking fee.
Once your return is received and inspected, your refund will be processed within 7–14 business days.
3. Refunds
Approved refunds will be issued to your original payment method.
Please note:
- Original shipping fees are non-refundable.
- Processing times may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.
4. Damaged or Incorrect Items
CLAQURA takes full responsibility for products that arrive damaged, defective, or incorrect due to our error.
If you receive a damaged or incorrect item:
- Please contact our customer support team within 7 days of delivery
- Provide your order number and clear photos/videos showing the issue
Our team will review your request and provide the best solution, including replacement or refund when applicable.
5. How To Start A Return
To begin your return process, please contact our Customer Support Team with:
- Order number
- Proof of purchase
- Photos or videos of the product (if applicable)
- Reason for return
After your return request is approved:
- Pack the item securely in its original packaging
- Ship the item according to the return instructions provided by our team
- Send us the tracking information
Return address:
Please contact our customer service team to receive the return address.
Contact Us
For any return or exchange questions, please contact:
Email: